Terms and Condition
The W3 Reservation Terms of Use (hereinafter referred to as the "Agreement") govern your access to and use of the W3 Reservation websites, mobile sites, and applications (collectively referred to as the "W3 Reservation Sites"), along with the content, features, and services (the "Services") provided by W3 Reservation.
In this Agreement, the terms "W3 Reservation" and "we" refer to the W3 Reservation entity offering Services to you based on your country of residence. To identify the specific W3 Reservation entity providing these Services, please click here. The terms "User" and "you" refer to any individual utilizing the Services. This Agreement incorporates W3 Reservation's established policies, procedures, and terms and conditions for the usage of the Services.
By accessing or utilizing the Services, or by selecting "accept" or "agree" to this Agreement, you acknowledge that:
you have carefully read and comprehended this Agreement, and you consent to adhere to its terms; and
you confirm that you are of legal age and not subject to any legal restrictions that would prevent you from accessing or utilizing the Services, which may include the purchase, gifting, use, or redemption of any W3 Reservation Gift Card or Merchant Gift Card, as defined herein.
W3 Reservation reserves the right to amend or update this Agreement, along with any associated W3 Reservation Policies, periodically. You recognize your obligation to review this Agreement on a regular basis. While you have the option to accept or decline any revised version of this Agreement, your acceptance of the modified terms is essential for maintaining access to the Services. You may be required to click “accept” or “agree” to indicate your acceptance of any changes made. If you do not agree with the terms of this Agreement, you should refrain from using the Services.
A - Reservation Services
Restaurant Reservations
W3 Reservation enhances the restaurant booking experience through its specialized W3 Reservation Sites, allowing users to secure dining reservations or join waitlists at affiliated restaurants (hereinafter referred to as "Restaurants"). When users submit an online request for a reservation or to join a waitlist via the W3 Reservation Sites, W3 Reservation integrates with the Restaurant's digital reservation and waitlist management systems, as applicable. The availability of reservations, estimated wait times, and waitlist positions are determined at the time of the user's inquiry, based on the information provided by the Restaurant. Upon the successful submission of a reservation or waitlist request through the W3 Reservation Sites, users will receive confirmation of their reservation or waitlist status via email or other previously agreed-upon electronic communication methods. By utilizing the Reservation Services or Waitlist Services, users consent to receive confirmations and updates regarding their requests.
Cancelling Policy
W3 Reservation is committed to providing outstanding service to both Users and Restaurants. To maintain this standard, Users are expected to cancel any reservations they are unable to fulfill at least 30 minutes prior to the scheduled time. Cancellations can be processed through the W3 Reservation website, by modifying your confirmation email, or by contacting the Restaurant directly.
Please be aware that some Restaurants may require a debit or credit card to confirm your reservation. If you choose to make a reservation at these establishments, it is necessary to provide valid card details. To verify the accuracy of the information submitted, we may perform a temporary authorization on your card at the time of entry. This authorization will typically be released within a few days once the information is confirmed to be correct.
Furthermore, it is essential to comply with the cancellation policy of the Restaurant, which will be communicated at the time of booking. W3 Reservation appreciates your cooperation in ensuring a smooth and efficient reservation experience.
3.Usage Guidelines.
The User acknowledges that the Reservation Services and Waitlist Services are exclusively designed to facilitate reservations and waitlist placements at participating Restaurants. The User agrees to honor these reservations and waitlist requests by arriving at the specified Restaurants on time and completing all meal orders, including payment. Furthermore, the User commits to making no more than one reservation or joining one waitlist for personal use during any designated meal period (such as lunch or dinner). Administrative assistants and concierges may be permitted to make multiple reservations through W3 Reservation’s dedicated programs, provided they comply with the applicable terms and conditions. Any resale or attempted resale of reservations or waitlist positions is strictly prohibited and may result in consequences, including the cancellation of reservations, removal from waitlists, or termination of access to the Services.
B. Conditions or Terms for All Services
1.Privacy Policy.
At W3 Reservation, we prioritize your online privacy and are committed to ensuring its protection. We encourage you to review our privacy policy for detailed information regarding our practices related to the collection, use, and sharing of your data in connection with our services.
2. Your Account
While it is not mandatory, you have the option to create an account with W3 Reservation through our websites (“Account”) to access our Reservation Services, Waitlist Services, or to purchase, gift, or redeem W3 Reservation Gift Cards and Merchant Gift Cards. Please be advised that an Account is required to utilize our Payment Services. During the account creation process, you must provide accurate, truthful, and complete information in the W3 Reservation registration form (“Registration Data”). You also agree to promptly update this information to maintain its accuracy and completeness. You are responsible for safeguarding the confidentiality of your Account information.
3. Communications
By engaging with our Sites and Services, you hereby consent to receive electronic communications from W3 Reservation. Such communications may include notifications delivered via email, text messages/SMS, or mobile push notifications, all in accordance with our privacy policy.
4. Technical Requirements.
Access to the Services requires a stable Internet connection through your computer or tablet. You will be responsible for any data or messaging charges incurred by your mobile carrier as a result of using the Services, including any fees associated with notifications sent by the Services.
5. Modify Services.
W3 Reservation reserves the exclusive right to modify the Services at its discretion. Such modifications may occur periodically and without prior notice. This includes, but is not limited to, the addition, removal, or alteration of components within the W3 Reservation Sites, Restaurants, and/or Merchants. W3 Reservation shall not be held liable for any actions taken in this context. If you do not agree with these modifications, your sole recourse is to cease utilizing the Services. By continuing to use the Services after any changes have been implemented, you acknowledge and accept these modifications, thereby indicating your agreement with the Services provided.
6. Application License.
Pursuant to the provisions outlined in this Agreement, W3 Reservation grants the User a limited, non-exclusive, non-transferable, and revocable license to access and utilize the W3 Reservation web applications solely in their object verification format. This access is restricted to specific intended uses as defined in this Agreement.
7. Representations and Indemnity.
You hereby affirm and guarantee that you possess, or have obtained the necessary authority over, all rights associated with any User Content you submit. You also confirm that all User Content provided by you is accurate and that its use by W3 Reservation, along with its users, partners, and licensees, will not violate this Agreement, cause harm to any individual or organization, or infringe upon the rights of any third party. This includes, but is not limited to, intellectual property rights and rights related to privacy or publicity.
