W3 Reservation operates under the trading name of W3 Web Technology Limited, which is registered in England and Wales (Company number 12649583). Our registered office is located at 64 Battle Road, Belvedere, England, United Kingdom, DA17 6DU.
At W3 Reservation, we recognize the importance of your privacy and the concerns you may have regarding the management of your personal information in the digital environment. We are dedicated to protecting the privacy of our users and will collect and use personal data only in accordance with the provisions outlined in this document, in compliance with our legal obligations and your rights.
We strongly encourage you to read this Privacy Notice in its entirety to ensure a comprehensive understanding. By registering for an account, your acceptance of this Privacy Policy will be a requisite step. If you do not agree with any aspect of this Privacy Notice, we kindly request that you cease the use of our services immediately.
Definitions and Interpretation
In this Notice, the terms defined below shall have the specified meanings:
Trading Name: Refers to an organization that exercises control over, is controlled by, or is affiliated with W3 Web Technology Limited.
Account : Denotes the necessary credentials required to access and utilize the features and functionalities of the web application.
Cookies & Cookies Law: Refers to small text files that are placed on your computer or device by our web application when you access specific sections or utilize particular features of our platform. Below, you will find a comprehensive overview of the cookies employed by our software. The relevant aspects of the Cookies Law pertain to the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Personal Data: Refers to any data that relates to an identifiable individual, either directly or indirectly. In this context, it pertains to the Personal Data you provide to us through our services. This definition also encompasses, where applicable, the meanings outlined in relevant privacy regulations.
Information We Collect & Use
When you utilize our services, we collect information directly from you, such as when you make selections on our platform. Additionally, we may generate data related to your usage, including details about your device when you access our mobile application. In certain circumstances, we may also obtain personal information from external sources, including restaurants, business partners, affiliated companies, or other third parties.
The term "personal information" encompasses data that can identify you, relates to you, describes you, allows for communication with you, or can be reasonably linked to you—either directly or indirectly. Within the scope of this policy, there is no significant distinction between the terms "personal information" and "personal data."
Information We Collect Directly From You: Certain sections of our site may require you to provide personal information. For example, you may be prompted to share your contact details during the registration process or when subscribing to our marketing communications. We collect the following personal information from you, depending on the products and features you use:
Personal Information: This includes your name, contact details (such as email address and phone numbers), or physical address.
Business Contact Information: The name of the organization or entity you represent, along with its email address, postal address, and phone number.
Restaurant Content: This encompasses your restaurant profile, photographs, menus, and any other related materials you provide to us.
Account Information: Your account settings, including your username, email address, and passwords.
W3 Reservation Preferences: Your preferred settings within the product or account-specific configurations.
Social Media Information: Links to your restaurant's social media accounts.
Communications to Us: Customer support inquiries or any other requests submitted through our services.
Additional Information: Any information you provide about yourself or others via our services, or that you grant us access to through third-party platforms.
Sensitive Personal Information
We are dedicated to upholding your privacy and do not actively seek sensitive personal information. However, during your interactions with us, you may voluntarily choose to share such information. Please be assured that any sensitive information provided will not be used for marketing or advertising purposes.
Our services may occasionally request access to your precise geolocation, which is also classified as sensitive information. We will only process this data with your explicit consent, which you have the right to withdraw at any time by contacting us as detailed in the "How to Contact Us" section. Furthermore, as you use our services, we may automatically collect certain personal information about you, including but not limited to:
Device Information: This encompasses the type of device you are using (e.g., mobile device, computer, or tablet), details about your hardware and software, device configuration, operating system, browser type, device identifiers (such as IP address, IMEI number, or MAC address), as well as your country of origin, region, and language settings.
Usage and Performance Data: [Additional details about usage and performance data would typically follow here.]
We are committed to handling your information with the utmost care and in accordance with applicable privacy laws.
Information Collected from Third-Party Sources
We may also obtain specific categories of personal information from third parties, including websites, applications, social media networks, and services (collectively referred to as “third-party platforms”), as well as from our affiliated companies and other external sources. For our current W3 Reservation restaurant customers, we will integrate this information with data collected through our Services and utilize and share it for the purposes outlined below. The categories of personal information we may receive from third parties include:
- Your name
- Email address or other contact details
- Social media data: If you access our Services via a social media platform or if your social media information is publicly accessible, we may receive relevant details from that platform regarding your interactions and profile.
- Browsing, usage, and advertising information, which encompasses how you engage with our services.
Third parties may also collect, use, and share information about you (such as independent platforms you choose to use in connection with our Services, e.g., payment processors). This Policy does not cover such third-party services or their use of personal information and we do not take responsibility for their privacy practices.
Methods of Information Sharing
We use your information to provide our Services, tailor your experience, send you marketing communications, improve our Services, improve our customer service and for other purposes described below. If you need to be informed of new actions by your restaurant diners (such as new bookings and transactions), we will use the information provided by you to communicate those events to you. We also provide the capacity for you to communicate with diners, such as notifying them of changes to their reservations.
We use this information (alone or in combination with other information we have collected about you) for the following purposes:
Provision of Services: We will deliver the services, products, and functionalities available through our platform at your request.
Internal Operations: Our internal operations encompass the administration of our services, which includes troubleshooting, data analysis, testing, research, and statistical or survey purposes.
Service Improvement: We continually strive to enhance our services by analyzing how they are utilized, allowing us to optimize our platform for effective content delivery tailored to your needs and device.
Account and Service Security: We prioritize the security of our services and your account by authenticating your credentials and identifying you as necessary during the login process, as well as implementing measures to safeguard your account.
Communication: We will communicate with you regarding your account and usage of our services, products, and features. This includes responding to your inquiries and providing follow-up assistance to ensure an excellent customer service experience.
Marketing and Offers: We will provide you with pertinent marketing communications, offers, and promotions tailored to your interests. We may provide your information to our affiliates (meaning any subsidiary, parent company or company under common control with W3 Reservation). Our affiliates will use your information only for the purposes described in this Policy.
In processing your personal information, we adhere to the following legal foundations:
The performance of our contractual obligations to you: For instance, if you utilize our services for restaurant reservations or table management, we will process your information to fulfill our commitments, which includes sharing your data on our platform.
Compliance with legal obligations: We adhere to various legal requirements, including tax obligations, and respond to lawful requests from authorized entities, such as law enforcement agencies.
Pursuit of our legitimate interests: We may process your information to enhance your experience with our websites and services, facilitate online advertising, and detect fraudulent activities. This processing will be conducted in a manner that does not infringe upon your rights and freedoms. Additionally, such processing may be based on other relevant legal grounds, particularly those stipulated under applicable local laws.
Where we use personal information to meet our legitimate interests, we take steps designed to ensure that your rights with respect to your personal information are not infringed. You can contact us using the details set out in the contact us page.
Methods of Information Sharing
We disclose the personal information we collect, as well as information we may generate or obtain, in the following ways:
With Your Restaurant Affiliates
We share your information with your restaurant affiliates for their own purposes, which may include marketing and advertising initiatives.
With Our Group Companies
We share your information with our affiliated companies for purposes that include, but are not limited to, providing you with integrated products and services, as well as for marketing purposes (please refer to the section below for further details on sharing with our group companies).
With Other Business Partners
We share information with third-party business partners for their marketing purposes. This may involve sharing data with online advertisers or advertising technology companies to deliver targeted advertising and marketing communications, in compliance with applicable laws (see below for more details on sharing with our business partners).
With Social Networking Services
We may also share information with social networking services as part of our marketing and advertising strategies.
If you have any questions or require additional information about our practices, please do not hesitate to contact us.
Provide customer support services
Detect, prevent, and investigate instances of fraud, misuse of our services, illegal activities, and data breaches.
Conduct analysis on the usage patterns of our independent and affiliated platforms by restaurants and their users. This analysis aims to enhance our existing products and services, as well as to develop new features, products, and services that may be beneficial to our restaurant partners and users.
Ensure adherence to all applicable legal requirements
For further information regarding your options related to the sharing of your information with our affiliated companies, please refer to the "Your Choices and Rights" section below.
Information Sharing with Business Partners: We may share your information with third-party business partners for their own marketing purposes. These partners include online advertisers and ad technology companies, who may deliver targeted advertising and marketing communications to you, as permitted by law. The information shared may include data collected through your use of our services, as well as additional information we gather.
Methods of Information Storage and Protection
We implement commercially reasonable technical, administrative, and physical security measures aimed at safeguarding your information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Our security protocols are designed to protect the personal information of visitors to our services against unauthorized access, disclosure, alteration, and destruction.
However, it is important to recognize that no Internet transmission can be guaranteed to be 100% secure. Therefore, we recommend exercising caution when sharing personal information online and utilizing available tools, such as Internet firewalls and secure email, to enhance your online protection. Except where liability cannot be excluded or limited due to applicable law, we do not accept any liability or responsibility for the disclosure of your information resulting from transmission errors, unauthorized third-party access, or other factors beyond our control.
Cookies
When you or users of your restaurant engage with our Services, we collect information regarding your usage and activities through the use of cookies, web beacons, and other technologies. Additionally, third parties may have the ability to view, modify, or establish their own cookies. Our organization, along with third-party service providers, affiliated companies, and other business partners, may also deploy web beacons for these third parties. The application of these technologies by third parties is governed by their respective privacy policies and is not encompassed by this Policy, except where mandated by law.
Your Choices and Rights
Email Communications: If you wish to discontinue receiving marketing and promotional emails from W3 Reservation, you may select the “unsubscribe” link included in those emails to opt-out of future marketing communications. Please be aware that, regardless of your preferences regarding marketing communications, you will continue to receive service-related communications from us.
Links to other websites
Our services may contain links to external websites or services that are not owned or controlled by W3 Reservation, including links to restaurant websites, restaurant affiliates, our advertisers, group companies, and other business partners. This policy is applicable solely to the information collected by our services. We do not have control over these third-party websites, and your interactions with them are governed by the privacy policies established on those sites. We disclaim any responsibility or liability regarding the privacy or business practices of any third-party websites linked to our services. Your use of these third-party websites is at your own risk, and we strongly encourage you to review the privacy policies of any external websites you visit after leaving our services.
Additional Legal Privacy Rights
In addition to the rights outlined in your Client Agreement, you or your restaurant users may have the following rights concerning your personal information, where applicable under local law:
Please feel free to reach out if you have any questions or require further clarification regarding these rights.
Childrens
Our services are not intended for use by individuals under the age of majority as defined by applicable law. We do not knowingly collect personal information from children under the age of 16. If you become aware that a child under 16 has provided us with personal information without appropriate consent, please notify us using the contact details provided in the "How to Contact Us" section below.
How to Contact Us
Should you have any inquiries regarding this policy or the manner in which your personal information has been utilized, please reach out to us via email at info@w3reservation.co.uk or by postal mail at:
W3 Web Technology Limited
64 Battle Road, Belvedere, England, United Kingdom, DA17 6
